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Privacy Policy

Innovations Physical Therapy, LLC (Company), the owner and operator of (Website), are committed to protecting your privacy online.

Our primary goal in collecting personalized and company information is to provide our visitors and customers with superior online services. We use customer contact information to comply with legal requirements, send promotional information, to provide information about additional products and services, to enhance the operation of our site and to administer our system. 


What information do we collect on the Website?

Information you give to us: We receive and store information that you supply to us via the Website and regular operations. This includes information such as your name, address, email address and phone number.  This may also include information provided by you to us via email, phone conversation, ordinary mail or questionnaires. 

Information automatically collected: We receive and store certain types of information whenever you come to our site. For example, as is common practice, we use “cookies” and similar technology, to obtain and determine certain information when your browser accesses our websites including, but not limited to, the Internet Protocol (IP) address used to connect your computer to the internet, pages visited, email address, browser type and version, operating system and platform.


How is the information we collect used?

Information about our customers is an important part of our business, as a trade secret, and we are not in the business of selling such information to others.

We use the information you provide to us to deliver the requested product and/or service, to improve our overall performance, and to provide you with offers, promotions, and information.

The information we collect is automatically used for statistical data and will not include personal information. We use this data to improve our Website and our service offerings. To the extent that you voluntarily provide personal information to us, our systems will associate the automatically collected information with your personal information.

The Company will only share such customer information with its partners or subsidiaries who have agreed to be bound by the terms and conditions of our privacy policies as outlined herein and for which you have authorized disclosure to such partners. We do not sell, trade, or rent your personal information to others.

How is your information disclosed?

We may disclose your personal information to our subsidiaries, affiliates, and service providers for the purpose of providing our services to you.

We may disclose your personal information to a third party, including a lawyer or collection agency, when necessary to enforce our terms of service or any other agreement between you and the Company.

We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights or when compelled by a court or other governmental entity to do so.


Privacy Policy for children under 13

The collection of personal information on the Website is intended to follow the principles of the Children’s Online Privacy Protection Act (COPPA), a U.S. law designed to protect the online privacy of children under the age of 13. The Company will obtain parental consent before asking for personal information on the Website, unless the request for information falls within the exception that would be permitted under COPPA. The Company and Website do not make personal information collected from children publicly available nor do we enable children to do so on the Website.  We will not condition a child’s participation in any activity or service on the disclosure of more personal information that is reasonably necessary to participate in an activity or service. Parents may contact us at: to review, update or delete any of their children’s personal information that we may have collected and to elect for us not to collect any additional information from their children.  We will update this Privacy Policy from time to time by posting the updated Privacy Policy online.  We will not change how we handle previously collected information without providing notice and obtaining parental consent where necessary. 


What if I link to a third-party web site from the Website?

When you click links and/or banners that take you to third party web sites, you will be subject to the third parties’ privacy policies. While we support the protection of privacy on the internet, we cannot be responsible for the actions of third parties and urge you to read and understand the privacy policies of such sites.


What is the Company policy regarding cookies?

Cookies are files with small amount of data commonly used as an anonymous unique identifier. These are sent to your browser from the visited website that you visit and are stored on your computer’s hard drive.   

Our website uses these cookies to collect information and improve our service.  You have the option to either accept or refuse these cookies.  

Third party cookies:

Some content or applications, including advertisements, on the Website are served by third parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.


How Do We Protect Your Information and Secure Information Transmissions?

We employ commercially reasonable methods to ensure the security of the information you provide to us and the information we collect automatically. This includes using standard security protocols and collaborating only with reputable third-party vendors.

Email is not recognized as a secure medium of communication. For this reason, we request that you do not send confidential information to us by email. However, doing so is allowed, but at your own risk. Some of the information you may enter on our website may be transmitted securely via a secure medium known as Secure Sockets Layer, or SSL. Credit Card information and other sensitive information is never transmitted via email.

The Company may use software programs to create summary statistics, which are used for such purposes as assessing the number of visitors to the different sections of our site, what information is of most and least interest, determining technical design specifications, and identifying system performance or problem areas.

For site security purposes and to ensure that this service remains available to all users, the Company uses software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage.

The Company adheres to the Texas Privacy Protection Act of 2019. This law requires the Company to provide affected individuals notices of said breach within 60 days following determination that a breach of system security occurred involving sensitive personal information.  If the data breach affects 250 Texans or more, the Company must provide notice to the Office of the Texas Attorney General.

This Privacy Statement was last modified on May 5, 2023, and provisions may be changed, modified, added, or removed at any time. Such changes will become effective immediately upon posting. Please contact us at: with any questions.

HIPPA Policy for communication via Texting and/or Emailing

When the paitent checks the box agreeing to the terms & condition, they are hereby consenting and stating their preference to have their practioner, Cindy Feldt, communicate with them by email or standard SMS messaging regarding various aspects of their medical care, which may include, but shall not be limited to, test results, prescriptions, appointments, and billing. The patient understands that email and standard SMS messaging are not confidential methods of communication and may be insecure. The patient further understands that, because of this, there is a risk that email and standard SMS messaging regarding their medical care might be intercepted and read by a third party.

under 13
Privacy Policy
Terms & Conditions

These Terms and Conditions constitute an agreement between you and Innovations Physical Therapy, LLC
organized and existing under the laws of the state of Texas, with its principal office located at 1508 Winter
Haven Lane, McKinney 75071, referred to herein as Company.

1. Introduction
The Website Terms and Conditions (these Terms) contained herein on this webpage, shall govern your use of
this Website, including all pages within this Website (collectively referred to herein below as this Website).
These Terms apply in full force and effect to your use of this Website and by using this Website you expressly
accept all terms and conditions contained herein in full. You must not use this Website if you have any
objections to any of these Website Terms and Conditions.
This Website is not for use by minors (defined as those who are not at least 18 years of age), and you must not
use this Website in you are a minor.

2. Intellectual Property Rights
Other than content you own, which you may have opted to include on this Website, under these Terms,
Company and/or its licensors own all rights to the intellectual property and material contained in this Website,
and all such rights reserved. You are granted a limited license only, subject to the restrictions provided in these
Terms, for the purposes of viewing the material contained on this Website.

3. Restrictions
A. You are expressly and empathically restricted from all the following:
1. publishing any Website material in the media;
2. selling, sublicensing and/or otherwise commercializing any Website material;
3. publicly performing and/or showing any Website material;
4. using this Website in any way that is, or may be, damaging to this Website;
5. using this Website in any way that impacts user access to this Website;
6. using this Website contrary to applicable laws and regulations, or in a way that causes or may cause,
harm to the Website, or to any person or business entity;
7. engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to
this Website, or while using this Website;
8. using this Website to engage in any advertising or marketing.

B. Certain areas of this Website are restricted from access by you and Company may further restrict access by
you to any areas of this Website, at any time, in its sole and absolute discretion. Any user ID and password
you may have for this Website are confidential and you must maintain confidentiality of such information.


4. No Warranties
This Website is provided as is with all faults, and Company makes no express or implied representations or
warranties, of any kind related to this Website or the materials contained on this Website. Additionally, nothing
contained on this Website shall be construed as providing consult or advice to you.


5. Limitation of Liability
In no event shall Company, nor any of its officers, directors, owners and employees, be liable to you for anything
arising our of or in any way connected with you use of this Website, whether such liability is under contract, tort
of otherwise, and Innovations Physical Therapy, LLC, including its officers, director, owners and employees shall
not be liable for any indirect, consequential or special liability arising out of or in any way related to your use of
this Website.

6. Indemnification
You hereby fully indemnify Company from and against any and all liabilities, costs, demands, caused of action,
damages, and expenses (including reasonable attorney’s fees) arising out of or in any way related to your breach
of any of the provisions of these Terms.

7. Severability
If any provision of these Terms is found to be unenforceable or invalid under any applicable laws, such
enforceability or invalidity shall not render these Terms unenforceable of invalid as a whole, and such provisions
shall be deleted without affecting the remaining provisions herein.

8. Variations of Terms
Company is permitted to revise these Terms at any time as it sees fit, and by using this Website you are
expected to review such Terms on a regular basis to ensure you understand all terms and conditions governing
this Website.

9. Assignment
Company shall be permitted to assign, transfer, and subcontract its rights and/or obligations under these Terms
without any notification or consent required. However, you shall not be permitted to assign, transfer, or
subcontract any of your rights and /or obligations under these Terms.

10. Entire Agreement
These Terms, including any legal notices and disclaimers contained on this Website constitute the entire
agreement between Company and you in relation to your use of this Website, and supersede all prior
agreements and understandings with respect to the same.

11. Governing Law and Jurisdiction
These Terms will be governed by and construed and enforced in accordance with the Laws of the State of Texas,
and you submit to the non-exclusive jurisdiction of the state and federal courts located in Texas for the
resolution of any disputes.

Terms & Conditions
Disclaimer (Website) is intended to assist you in improving your health and well-being.  The information presented is offered only as-is for informational and educational purposes only and should not be construed as medical advice or instruction. No action should be taken solely on the contents of this website. Please consult your physician, physical therapist, or a qualified health professional on any matters regarding your health and well-being or on any opinions expressed within this website. 

The reader and viewer of the information presented on this site assumes all risks when using the information provided herein. This site’s operators, authors, owners, and affiliates disclaim any and all liability from the information provided herein. Any medical, financial, legal, health, psychological or other information provided on this site is not intended as a replacement for professional consultations with qualified practitioners. If this site provides health-related or medical information, no such information provided by this site is intended to treat or cure any disease or to offer any specific diagnosis to any individual as we do not give medical advice, nor do we provide medical or diagnostic services.

Innovations Physical Therapy, LLC (Company) and Cynthia Markel Feldt PT, MPT (Owner) make no warranty or representation whatsoever regarding the services and products provided through and in connection with this website. The Owner and the Company will not be held responsible for the actions or consequential results of any action taken by any reader based upon information from this website. 

If you have reason to believe this site may be hosting content that is slanderous, illegal, promoting dangerous acts or in violation of copyright law, please contact us by emailing  

Good Faith Estimate

You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost. Under the law, healthcare providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.
You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.
Make sure your health care provider gives you a Good Faith Estimate in writing at least one business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.
If you receive a bill that is at least $400 more than your Good Faith Estimate, you can
dispute the bill.
•Make sure to save a copy or picture of your Good Faith Estimate.
For questions or more information about your right to a Good Faith Estimate, visit or call  our office at 407-900-2876

Good Faith Estimate
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